esHelpDesk Pro is Tech Support software for the small and home based business, it can be used stand-a-lone or on a network. It will allow you to track your support calls as well as set call priority, issue RAM?s and bill repair tickets. You can also view All open and closed tickets, look up tickets by employee and see how long it takes to close a ticket and more. esHelpDesk Pro can also grow as you use it, because you can also add solutions to the database base manually or via resolution of your open ticket orders. And to start you off esHelpDesk comes with 100 solutions in the Knowledge base for Windows 9x, 2000 and XP as well as Word, Excel, Outlook and Internet Explorer issues. esHelpDesk Pro also comes with 6 reports.
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