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NetSupport Servicedesk

NetSupport Servicedesk
Version: 3.01
Platforms: Windows

Categories: Business & Office Software
Upload Date: 15 Apr 15
Developer: NetSupport
Distribution Type: Shareware
Price: 1600.00 $
Downloads: 18
File Size: 67531 Kb
Free Download NetSupport Servicedesk 

Rating: 5.0/5 (Total votes: 1)


 

As an entirely web based solution NetSupport ServiceDesk is easily integrated into your existing IT infrastructure, providing your customers and service desk operatives with a quick and convenient system for initiating, tracking and resolving reported incidents. With an intuitive multi-lingual interface, automated workflow processing and support for mobile devices, NetSupport ServiceDesk rises to the challenges that face the modern service desk.
The key to effective Incident Management is being able minimise the impact on day-to-day business operations, restoring normal service as quickly and efficiently as possible. NetSupport ServiceDesk's automated workflow processes help you achieve this by delivering the following as standard: -Customers can log incidents on-line and review current status in real time. -Automated Incoming/Outgoing email processing. -Automatic assignment of incidents to operators based on pre-defined customer rules for either Problem Type or User Type. -Automatic escalation of incidents based on customer specific rules. -Structured notes history for an incident with source identifiers (telephone, email and more) for each additional entry within the items lifecycle. -Attach, store and associate files to an incident. -Avoid duplicating effort by connecting multiple related incidents. -Automatic priority assignment for new incidents. -Accurate recording of time spent dealing with incidents. -Prioritised Help Requests for users and incident types together with easy operator allocation. -Help Request Logging with customisable categories for easy input. -Pre-populated Solutions database enables customers to search for an answer before they log an incident.
The key to successful Problem Management is being able to reduce the volume of incidents being logged in the first place. NetSupport ServiceDesk enables you to proactively investigate and resolve the root cause of issues, leading to: -Improved reliability of Services. -A reduction in the volume of reported incidents thus lightening the load on your Service Desk. -Delivery of permanent solutions rather than constant workarounds. -Improved customer satisfaction. -Increased knowledge within the service desk. Problem Managers can utilise a range of tools, including report dashboards and advanced searching, to help them identify trends and link related incidents to a problem. Once a resolution is found, the relevant incidents are automatically closed.

What is new in this release:

Latest version extends change management features, stop the clock, extended workflow rules and much more.

Requirements:

Microsoft MSDE, SQL7, SQL2000

Limitations:

30-day trial

 
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Other Windows Software of Developer «NetSupport»:

NetSupport ProtectNetSupport Protect
NetSupport Protect provides a secure, reliable, and productive computer environment. With its extensive list of security features and intuitive format, IT administrators can use NetSupport Protect to guarantee that users are getting the most beneficial use
NetSupport ManagerNetSupport Manager
Award winning Remote Control and cross platform PC management software. Featuring unique screen monitoring in realtime of multiple systems, Remote Control, Audio support, PC inventory and diagnostics, PIN connect, GEO locate, file distribution and much mor
NetSupport NotifyNetSupport Notify
NetSupport Notify cuts through the distractions to communicate directly and immediately with users. A high impact, focused and scalable solution, NetSupport Notify allows an organisation to deliver internal messaging guaranteed to grab attention. As a s
NetSupport Manager Remote ControlNetSupport Manager Remote Control
NetSupport Manager - Multi-Platform Remote Control software NetSupport Manager continues to deliver the very latest in remote PC support and desktop management capabilities. From a desktop, laptop, tablet or smartphone, monitor multiple systems in a sin
NetSupport DNANetSupport DNA
A suite of easy to use tools for managing and supporting IT assets across a corporate network. NetSupport DNA features a wealth of components including: automatic discovery of devices; hardware and software inventory; change tracking; and user and softw
NetSupport SchoolNetSupport School
NetSupport School is a single solution delivering an advanced training and support tool for the modern classroom and training room. Installed on over 13 million computers, NetSupport School includes Internet, Application, Printer and USB control, Screen mo

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Supported Operating Systems:
Windows 2003 |  Windows 7 |  Windows 8 |  Windows NT |  Windows Server 2008 |  Windows Vista |  Windows XP | 
 

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