Pure Help Desk is an evolution of the traditional remote control instruments. It does not require preinstallation, or configuration of client's Firewall/Router apparatus. It maximizes your productivity, the quality of your Customer Care Service, considerably reducing your technical staff's costs, avoiding costly visits and prolonged production stops for your clients. The online back-office system enables you to record and measure your technical assistance.
What is new in this release:
The solutions does not require any installation for the user side, a thin client allows a matual keyboard and mouse's remote control. A thin client ( HelpMe!) can be downloaded in few seconds and you will be ready to assist your customers.
Click & Go
The online remote support service is available in less than one minute, just the time to open you accounts.
Perfornance over all.
For each remote assistance session, a video of the activities performed by the operator is created on the central server.
You will be able to access all the statistics of the sessions, operator, client, connection times and case incident (exportable in Excel) through a web portal. You will be able to assess the activities performed to calculate SLA and evaluate the productivity of your operators.
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Supported Operating Systems:
Windows 2000 |
Windows 2003 |
Windows 95 |
Windows 98 |
Windows NT |
Windows XP |
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