Use MS Outlook as powerful Helpdesk for customer mails at Web site owners. One receives a preset folder structure with the usual questions that happen in customer mails Web site owners, accompanied by tips for boilerplates which normally can be expected in these helpdesk areas. This Add-in helps you with the storing of the text modules for Webshop topics for your helpdesk. All Webshop text phrases support a multiuser configuration so that with a network all the helpdesk staff can use the same text phrases and share the same DB. All suggestions for written texts already have headlines in 2 languages and also were marked with icons to find them easily. This structure will be used in MS Outlook by the software ReplyButler, and all boilerplates and all boilerplates can get accessed at express speed.
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