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Rhea Help Desk Solution

Rhea Help Desk Solution
Version: 2.0 updated
Platforms: Windows

Categories: Business & Office Software
Upload Date: 14 Feb 15
Developer: Rhea Solutions
Distribution Type: Freeware
Downloads: 5
File Size: 13401 Kb
Free Download Rhea Help Desk Solution 

Rating: 0.0/5 (Total votes: 0)


 

The Rhea Help desk Software is a 100% Web based Customer Support and IT Support solution. It includes a wide range of features, with the underlying mandate of being easy to use, intuitive and simple. Features include: - Powerful Ticket Management - Manage tickets end-to-end - Customer Self-service portal - 24/7 support with Knowledge Base, FAQs and Forums - Management insights - Measure team performance, customer satisfaction and more - Multi-channel support - Web, Email, Phone - Complete Email Integration and Customizable Notifications - SLA and Escalation Management - A complete range of Standard and Ad-hoc Reports - Customizable - Simple, Easy-to-use, Powerful.

What is new in this release:

Here's a sneak peak at some of the brand new features added to version 2.0 of the Rhea Help Desk.

  • - Custom fields
  • - Auto-assign Tickets
  • - Fully customizable UI, including color schemes
  • - Custom Logos
  • - Customer Ratings for tickets and knowledge base articles
  • - Support for Active Directory
  • - Social Media logins, including Facebook, Twitter and Google+
  • - New look Admin pages
  • - GUI improvements
  • - Performance improvements
  • - Bug fixes

Requirements:

Microsoft SQL Server (Express/Standard/Enterprise); ASP.NET Framework : Version 4.0 (Or above); MS SQL Server : Version 2008 R2 (or above); MVC Framework : MVC3; IIS : Ideally, version 7.0 (or above) in Integrated Mode. Version 6.0 will work too but will require additional setup. Web Deploy.

 
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Supported Operating Systems:
Windows 2000 |  Windows 2003 |  Windows 7 |  Windows 8 |  Windows Server 2008 |  Windows Vista |  Windows XP | 
 

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