This help desk software Pro edition of Web Help Desk for Microsoft Windows offers an industry leading web-based help desk software that empowers IT help desk technicians with an iPhone Web app, email-to-ticket conversion, trouble ticket email notifications, support for billable hours, a self-service knowledge base, asset management components, and much more. It has permissions-based access, including a customer service Web portal, help desk technicians, and help desk administrators.
What is new in this release:
Tech permission to approve FAQs.
Machine name can now be used as an asset number when syncing with SCCM/SMS Discovery Connections.
Unicode support for PDFs is now enabled by default.
SCCM/SMS Discovery Connection no longer fails if the v_R_System view does not have a decommissioned0 column.
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