Remote Utilities is remote desktop software for network administration in a Windows domain and remote support over the Internet. It can be integrated with Active Directory and provides remote installation across multiple PCs over LAN and via the Internet. Remote Utilities can run as a service and grant full control over the remote PC to the administrator in 15 different connection modes. Various customization option, including adding your own logo and welcome text are available.
A free stand-alone self-hosted server is available with the program for building an autonomous and self-reliant remote support solution on your premises.
What is new in this release:
Added: Shift + Alt + Tab when used in the Full Control Window now switches windows on the local desktop.
Added: Alt + F12 when hit in the Full Control/View mode window toggles between Full control and View only modes.
Added: Balloon hint/tooltip of the Host now shows the computer name of the administrator/technician who connected to the remote PC.
Added: The entire Host icon menu can now be hidden in the Host settings.
Fixed: Hiding Host's tray icon is no longer available.
Fixed: Encrypted block of text not being sent via e-mail by a configured Agent package when using "Automatically generate Host password" in the MSI Configurator.
What is new in version 220.127.116.11:
Added: Updated Viewer interface
Added: Custom field for the "Send ID via e-mail" option
Added: "Ask user to identify themselves" configuration option now works for all package types (standard, one-click and agent)
Added: "Restart Host" item in the Host menu
Added: Ability to generate ID on the remote Host without sending an e-mail
Added: An option to hide Active Directory tree in the Viewer
Fixed: Minor issues with the One-click configuration option
Fixed: Internet ID being incorrectly added to the "Direct connection" field in connection properties
What is new in version 18.104.22.168:
Added: A toolbar button for minimizing the Full Control window when in fullscreen mode.
Added: RU Server administration console has been added to the Viewer as a built-in tool.
Improved: The checkboxes on the Modes tab in Host security settings were inverted. Now if a checkbox is checked, it means that the corresponding mode is allowed.
Fixed: Sync issues between Viewer 6.0.x.x. and Viewer 6.1.x.x that caused the address book to disappear. Now if the sync server has a newer version of the address book than the Viewer version, the sync will not work until the Viewer is updated.
Fixed: Some issues with file access rights when using File Transfer mode.
Fixed: An issue with the Full Control window freezing with enabled capture sound mode in some operating systems.
Fixed: Arrow keys not working in a non-tabbed Full Control window.
Fixed: Mini-chat panel in the Full Control window losing focus.
Added: Simplified registration system. Now you only need to register the Viewer instead of registering each and every Host as before
Added: Simple 9-digit format for Internet IDs
Added: Auto-logon now works for Internet ID connections via RU Server
Fixed: "Blank remote screen" option now works with "capture alpha-blending windows" option
Fixed: "Access denied" error when re-connecting to the same remote PC after reboot
Fixed: Issues with importing records into a synced address book
Fixed: An issue when the user had to make one extra click in an application window to start typing after switching remote desktops in the Full Control window
What is new in version 22.214.171.124:
Added: Address book sync via Remote Utilities Sever (formerly called "GMS").
Added: Multiple active address books in the Viewer
Added: Session video recording
Added: Take screenshot of the remote screen
Added: Simple chat in the Full Control/View window
Added: Automatic daily backups of address books in the Viewer
Added: Agent connection log is now available in %AppData%RUT_settings after the Agent is closed
Added: Mapped network drive support in File Transfer mode
Added: Windows PE 5 support
Added: Comments field in address book records
Added: Sort order field in address book records to enable custom sorting
Added: Send broadcast message using the "Send message" connection mode
Added: The "Screen Recorder" connection mode now supports multiple monitors
Added: Protection against address book sync conflicts. Now if a certain Viewer is offline it cannot change/update records in a synced address book.
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Supported Operating Systems:
Windows XP |
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