Provide Support is an online service that allows you to chat with your website visitors, enabling you to give instant online customer support and proactively sell your product. This web-hosted system means you don't have to worry about server capacity, bandwidth usage, system upgrades and other issues. An optional browser-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet. The system supports 256-bit SSL encryption and features visitor monitoring with geographic location identification, IP address, referrer, visited pages, and more. You can proactively invite your visitors to chat, request visitors' feedback when chat is finished, push pages, transfer calls to other operators, use canned answers, save chat sessions logs, assign operators to multiple departments, set up sound and/or visual alerts on different events, see "party is typing" notification. Very easy to set up - just paste a small HTML snippet into your web page source code. Web-based, Windows, Linux and Mac OS operator client. No plug-ins or software installation required on customer's side. Fully customizable chat window to fit your website design. Large gallery of chat button images and chat invitations. Fully functional 10-day free trial.
What is new in this release:
Version 5.7.3 r15174:
Hunspell spell checker engine support added
Geo Location map - full screen mode and scaling added
Tabs can be undocked
Message input area became customizable
Improved referrer recognition
Improved operating system and browser recognition
Windows XP and later
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Supported Operating Systems:
Windows 2003 |
Windows 7 |
Windows 8 |
Windows Server 2008 |
Windows Vista |
Windows XP |
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